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1.how can I process an order?
1).Check from our on-line catalogue? and let me know item numbers and the size and quantity you need.
2).I send you confirmation letter after get your order information
3)You confirm the order.We Make payment.Payment Info western union or money gram.
4).You pay it give me mtcn number when we get money after prepare the order and send it out,you can receive order in 5-7 days or more.;MTCN=Money Transfer Control Number.
5).Give me your shipping address.
2.Which express company will be taken to ship the products ?
Your order will be processed in 1 or 2 days upon receiving the payment;and normally we use EMS,UPS,TNT,SODEXI,DHL,AAE to send the order;it depends on the shipping status;and we do not accept C.O.D;
3.Can you get the items not on your webside?
4.Do I need to pay extra for shipping cost?
Wholesell price including shipping fee ; if you order 4 pcs match the wholesell quantity,the shipping is free; if less, you need to pay extra shipping cost;
5.Whats the MOQ ? Can I order a pair /piece sample?can I mix the order?
Our minimum order is 12pairs/pieces.you can mix the order with different styles,size you want;we also welcome you to order just one ?pieces as sample to check our product quality and service.
6.What about reasons for exchanges and refunds?
We do not offer refunds. We will exchange the products if for reason we sent the wrong shoe or size.
pls trust that we always take the best shipping company to send the order to avoid the risk of custom problem.normally you can receive the order safely; If the package is seized by local customs. pls contact ourASAP. We will do our best to help release the package .And we would like to compensate your loss with your next order.
(1) normally we do not accept ANY REFUND unless all the order items sold out;
(2) If you want? to exchange or return any merchandise, please E-MAIL US in advance so that arrangements can be made.
(3) All intended exchange and returns MUST BE NOTIFIED WITHIN 7 DAYS after the merchandise received.
(4) Buyer is responsible for ALL THE SHIPPING CHARGES for returns or exchanges.
(5) All the exchanges and returns MUST BE IN PREFECT CONDITION with ORIGINAL BOX.
(6) We offer the possibility to exchange or return BUT reserve the right to deny exchange or return if ANY of the listed condition are UNFULFILLED.and we suggest that we can consult with to settle the problem.
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MSN and E-Mail:
08-trade@live.cn
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